1. Q:What forms of payment do you accept?
A: Designerworldstore.com currently accepts MasterCard, Verve, Visa QR,Bank Transfer For Naira, And Cash On Delivery,Mobile Money For Ghana Cedis.
2. Q: How can I contact Designerworldstore.com for additional assistance?
A: If you need help with your order please feel free to email us (Email Note: We advise a 24 to 48 hour turnaround time on emails. When sending an email, please make sure you are emailing from the address on your Designerworldstore account or we will be unable to assist in a timely manner.)
3. Q: Is it safe to use my credit or debit card on your site?
A: Shopping at Designerworldstore.com is safe. we work hard to help ensure the security of your account The designerworldstore.com Safe Shopping Guarantee backs every credit or debit card purchase you make, and our site is protected by SSL encryption technology
4. Q: Why should I sign up for Designerworldstore.com Emails?
A: By signing up for our email, you’ll be among the first to know about special sales, the availability of new brands, limited-time offers, coupons and many other exciting features to help you get the most out of what designerworldstore.com has to offer! We never rent, sell, or share your personal information.
5. Q: How do I change the shipping address?
A:You can change your item anytime before it is packed and ready for dispatch.Click on ‘Track Order’ below to check if your address can be changed on your order.Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address.
6. Q: Why was the item in my shopping cart no longer available at checkout?
A: The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
7. Q: Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
A: Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!
8. Q: Are you authorized to sell the brands you advertise on your site?
A: Yes, designerworldstore.com is an authorized online retailer of all brands sold on our site, and we only sell original merchandise (no knock-offs or fakes here!).
9. Q: Do you sell factory seconds?
A: Never — we only buy first-quality. All of our merchandise comes directly to us from the brand manufacturers or one of their authorized dealers. We stand behind all of our merchandise, so please contact us in the event you feel something you received has a manufacturer’s defect.
10. Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check that your full name, billing address and phone number is associated with the credit card you’re trying to use. Also check that the credit card number and expiration date on your card matches what is entered. Please be aware that we currently accept Visa, MasterCard, Verve, Interswitch.
Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don’t order online very often, if you’ve placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you’re trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank’s servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.
11. Q: Which courier will deliver my item?
A; We use a network of trustworthy partners based on their speed to pick your item from our various center and deliver it to you.