Q. Do you accept returns? 

A. We’re happy to offer returns! Returns are accepted within 30 Days from the purchase date. See below for return instructions.

(Note: Customers are responsible for return shipping fees.) Please email  Customer ServiceTeam at {customerservise@designerworldstore.com} if you have received defective, damaged, or the wrong merchandise.

Q: How do I return my order?

A. All merchandise must be unworn and in the same condition, it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully. Note: Customers are responsible for return shipping fees.

To return your order, follow these simple steps (If within 30 days):

To return a purchased item, follow the steps below:
1.Log into your account, and click the order number containing the item(s) you wish to return.

Check the item(s) on the order you want to return.

Then click “Return Checked Items.”

2. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
3. Package the products into their original packaging.
4. Put the products into shipment packaging and stick the provided return shipping label on it.

  • Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

Refund Processing:

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).

Q. Do you process exchanges?

A. We are unable to offer exchanges at this time. But we’re happy to offer extended returns! Note that you must call or chat with our Customer Service if past the standard 30-day Return Window. (Note: Customers are responsible for return shipping fees.)